FAQs


[Holiday Announcement] Hey Y'all, we are away from December 23, 2017, to January 03, 2018 (both dates inclusive). However, CEL-RQ Support will still be available though with a 48 Hours lead time during this period. We wish you all a Merry Christmas, Happy Hannukah, and the very Happy beginning of 2018!

 

General Support: Available 24/7/365 via CEL-RQ. You must be logged in to the InfluenCEL Dashboard - here's a quick video to see how - Tutorial - How to access InfluenCEL Dashboard. Please note during Holidays and on the weekends it may take up to 48 Hours to reply, on all other days we reply within 24 hours. (Though, our team is notoriously known to reply within minutes most of the time)

Consultations/ Training: Please book via InfluenCEL Dashboard. The available booking times are shown in your local time zone.

Support by Social Media: Available Monday to Friday, 10 AM AEST to 10 PM AEST. Response time may be up to 4 hours, though usually, we respond within minutes. Please note, Support by Social Media is only for General Queries, Pre-Sale Questions, Status-Check on projects. Technical or Operational Support is only available via CEL-RQ or Booked Consultation. The consultation fee will be applicable as per your project contract, which varies from fixed number of monthly free sessions, additional discounted sessions, and fully paid sessions.

For the security of your information, we do not communicate via email. Instead, we use the secure CEL-RQ (CEL-Request Queue). See 'How do I access CEL-RQ?' in this 1-minute video. You can see the entire history of your communication in this system along with the progress of the request. For Quality and Security reasons, all communication with Szebastian.com team only takes place via CEL-RQ. You will need to be logged in to the website to be able to access CEL-RQ, Booking & Exclusive Discounts.

For the security of your information, we do not communicate via email. Instead, we use the secure CEL-RQ (CEL-Request Queue).

See this 1-minute - Tutorial - How to access InfluenCEL Dashboard.

You must be a Registered User to access the InfluenCEL Dashboard, CEL-Request Queue or InfluenCEL Booking System.