Szebastian.Com Terms of Service, Use & Safety [TSOUS]

[UPDATED NOVEMBER 21, 2018 – Amendments are date stamped in their respective sections]

  1. AGREEMENT OF TERMS

The Services and Products that Szebastian.com provides you are subject to Terms of Service, Use and Safety (“TOSUS”). Szebastian.com reserves the right to update the TOSUS at any time without notice to you. Our official website www.szebastian.com will always have the more up to date version and can be accessed by clicking on ‘Terms and Conditions’ link situated at the bottom of our website or typing www.szebastian.com/terms in a web browser.

Szebastian.com, via its network of Web Properties, gives you access to a versatile variety of resources, including but not limited to Product and Service Information, Electronic Content, Downloadable Software, Strategic Documentation, Service Details, Customer Service Tools, Updates, Enhancements, Latest Features (Collectively knowns as “Services”). These services including any updates, additions, changes and/or new Web Properties, are subject to the TOSUS.

By purchasing our Services and continuing use of our Web Properties you are agreeing to the TOSUS. It is your responsibility to read these terms before purchasing Products & Services made available by Szebastian.com.  You understand that you agree with the TOSUS from the moment you use our Services and Web Properties and, along with services of our service providing partners. Irrespective of FREE or Subscribed Plans, you may be asked for access to your resources where we need to manage services on your behalf and on your web properties. These terms are neither optional nor negotiable. Please note, our team members will require access from any of our business locations including Australia, India, Canada, USA, Philippines and UK as well as any other future locations we may have. You will need to permit access from any of our business locations.

 

1.1 – CONTRACTS, LICENSING & RENEWAL(S)

Any Contracts, Licenses (Collectively known as “License/Licenses”) are valid for duration listed on the Service from the date of purchase. You will need to maintain a record of your payments, contracts, unique identifiers and any license key to get services, consultation, updates and support for purchased Services. After License expiry, they can be renewed at a 15% discount from the purchase price of the Service License at the time of Renewal. No two discounts can be combined against one purchase. You may not claim continuation at old pricing if the pricing model has changed at the time of your renewal. Please note, our team members will require access from any of our business locations including Australia, India, Canada, USA, Philippines and UK as well as any other future locations we may have. You will need to permit access from any of our business locations.

 

1.2 – SOFTWARE/GRAPHICS/WEBSITE/ OTHER UPDATES

Updates are included for the duration of an active License. If you have a valid and active License, updates will be delivered automatically as per License details. Please note, while core functionalities are usually the same, updated Services will have some difference in existing features (hence an improvement) and new features. This means as technology and strategy changes and we bring better, smarter, stronger options to you, you may need to retrain yourself with updated versions and Services. From time to time obsolete, or underutilized features will be removed or modified. It is important you understand before buying/upgrading a License that you cannot cancel until the end of the term. Unplanned Cancellation will attract full payment of the remaining term of the License and 15% Penalty. Once a License has expired, revoked or cancelled you are not entitled to any further services and we are not responsible for further management of your brand and/or its properties. We always try to accommodate in case of exceptional and extenuating circumstances, however, it is solely at Szebastian.com discretion to provide further support and/or re-enter a License or deny. Please note, our team members will require access from any of our business locations including Australia, India, Canada, USA, Philippines, Sri Lanka and UK as well as any other future locations we may have. You will need to permit access from any of our business locations.

 

2.1 – SUPPORT SERVICES

Support for the purchased Services is provided for duration of the active License term from the purchase date. If you wish to continue receiving Support after License Expiry, you must renew your License before the last day of License Validity. You can open Support Ticket by login to your account and visiting CEL-RQ from your account Dashboard or any other means provided to you including but not limited to email address, app or otherwise. You must submit requests via the informed process.  Yourcommunications will be replied as per our ETA process and timeline. Please note, our team members will require access from any of our business locations including Australia, India, Canada, USA, Philippines and UK as well as any other future locations we may have. You will need to permit access from any of our business locations. While we attempt to respond to all commuunication as soon as possible, standard ETA will apply and we will not be able to ascertain back and forth communication in real time unless an interactive session is booked.

3.1 – TROUBLESHOOTING, ACCESS & REFUNDS

If you have problems getting our Services to work, we will be happy to provide a full refund within 10 days of the original purchase. After 10 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a Support Ticket by login to your account. This includes and but is not limited to providing us Admin Access to Web Properties, Social Media Properties, and ensuring availability of a representative of any required consultations, along with any other services/access agreed at the time of original Services License. You are also required to give us time to resolve as per our ETAs. At times we may request extended time of up to 28 working days depending on the nature of the concern. You will not qualify for a refund should you refuse to cooperate with our assistance and troubleshooting process and requirements or not honor genuine ETA requests, restricting our ability to provide best possible support and troubleshooting. This also includes your cooperation in following the advisory and steps given by our experts which can help in resolution. In cases where a refund has been approved, we will initiate the refund and inform the valuable client(s) and the refund amount will reflect in their mode of payment within 14-21 working days. Please note Saturday, Sunday and Company Holidays are not considered as financial working days. We reserve the right to refuse a refund or issue a partial or full refund depending on the amount of services provided and only if the valuable client has fulfilled all the requirements given in terms page. Please note, there is no refund for value-added services. “Access” Collectively includes access to Web Properties, Social Media Properties, Deputed Personnel representing your project/team and any other properties or personnel who have been agreed to be part of access at the time of purchasing a License. Please note, our team members will require access from any of our business locations including Australia, India, Canada, USA, Philippines, Sri Lanka and UK as well as any other future locations we may have. You will need to permit access from any of our business locations.

 

3.2 – ORDER DETAILS

If your order details are not reflecting on our system, we will require you to answer up to 5 verification questions to ascertain you are really a Premium Support client.

 

3.3 – FAIR USAGE POLICY

We welcome you to communicate as may be necessary and use discounts as made available to you. However, if it is deemed by Management Board that either you are creating tickets or communicating with our staff only to harass them into giving you undue priority over all other equally valuable clients, we reserve the right to take necessary action for the welfare of our team members. Similarly, should you demand/use multiple discounts in violation of our One User, One Order, One Email, One Discount we will reserve the right to take appropriate action to protect our business interests as per the laws. Additionally, if you conduct yourself in unprofessional manner or cause unacceptable stress, harassment, bullying and/or unhealthy workplace incident for one or more team members, it will be noted as workplace rights violations, and we will act to protect our team member(s) occupational health and safety as number 1 priority. We understand if and when you may have concerns and will do everything possible within project scope to address them on a priority, however, if your demands are out of project scope, unfair and/or your communications are in any shape or form are abusive, unprofessional, unlawful or discriminatory on basis of origin, race, orientation, religion, color, gender, financial standing, or any other basis of discrimination, we reserve the right to deny further services and cancel existing License under these circumstances. We may also pursue appropriate action to ensure the workplace safety of our team. We value you, and we value our team, equally.

 

4.1 – PROFESSIONAL CONDUCT

Our support staff always value and understand that sometimes not being able to receive support as fast as you would like, or technical hurdles can cause frustration. We are pretty thick skinned and don’t take things personally. However, we value our team members as much as we value you. Hence, we request and anticipate a certain degree of professionalism in your communications with our team members. In case of a conduct which can be considered unfair or undue harassment or unprofessional, we may revoke your license and decline services. In such a case, no refunds will be applicable irrespective of the duration and dates of purchase. We will ALWAYS respect you, and we anticipate that you will remain reasonable too.

NOTE: Refunds will not be granted if you simply decide not to use the purchased Services. We stand behind our Services and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

 

5.1 – COMPLIANCE INFORMATION & TERMS

Some Teams are not Available on Saturday, Sunday & Company Holidays.

All Teams are authorized to merge multiple tickets from one individual into one, if necessary.

Tickets will be handled on first come first serve basis.

Clients are valuable to us, and so are our team members. We respect both. Our teams work with diligence & dedication & we stand by them. Valuable Clients exhibiting abusive or harassing demeanor will be denied services and license will be cancelled with no refunds.

For Compliance, Regulatory, Media & Legal matters we will require Full Legal Name, Contact details, designation & country of registration/license of the represented Business/Government Entity for Compliance Records Adherence.

6.1 – DATA & INFORMATION SECURITY

We are proud to maintain very secure Operating Environment, Strict Data & Information Security Compliance to our Company Policy and Legal Responsibilities. Our valuable clients trust us because of our stringent data security adherence. We do not access or store any data or information that is not directly required for troubleshooting or setup purpose, or has not been agreed to in the License. We do not store, sell or distribute your personal information at any point in time.

Any storage of your technical code, software, logins, website database, social media content or backup is strictly for providing services, identifying the cause of technical concern & troubleshooting and is removed as soon as we finish conducting tests and troubleshooting. We maintain backup of your agreed data only till the time of active License. If a License is Expired, Cancelled and/or Revoked you are required to take backup and control of your information within 14 working days. After this period we will not and do not maintain a record of your project(s).

Our Value-Added Services & Growth partners works in full compliance of our terms, and are authorized to contact you for providing these services. They are also authorized to charge you for Value-Added Services. You are welcome to request a list of our Growth Partners at any time and one will be furnished to you within 7 working days of your written request submitted via CEL-RQ.

Szebastian.com and its Growth Partnersdo not indulge in any behavior analysis or data storage at any time. Szebastian.com also do not indulge in any identification of gender, origin, religion, orientation, political leaning/behavior, race, region, or any similar private traits of our valuable clients. We do not sell any information of our valuable clients to any third party ever.

7.1 MEMBER ACCOUNT, PASSWORD, AND SECURITY

If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Szebastian.com immediately of any unauthorized use of your account or any other breach of security. Szebastian.com will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Szebastian.com or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.

8.1 – IMPORTANT TERMS FOR TROUBLESHOOTING

We do not provide Live Remote Support via any medium in compliance of financial regulations.

We may require Admin Level Access on case to case basis to help us thoroughly investigate, identify and rectify reported technical concerns. It is part of TOSUS that you allow us this Access for assisting you efficiently.

Without this Access, when needed, you will not qualify for a refund if this restricts our ability to provide best possible support & troubleshooting.

We will require your Order Number to provide Premium Add-On Support and reserve the right to refuse support if this information cannot be verified.

We reserve the right to refuse services, cancel license and deny refund in case of abusive behavior, harassment or bullying towards our team members. We strongly believe in mutual respect.

8.1 – VALIDITY

All Sales, unless otherwise specified expire at the final date and time or total number of vouchers open for sale, whichever is first. You can retrieve your voucher during the sale period and can use it anytime within the sale period. Sale Vouchers are not valid post the sale date. Non-Sale Discount or Gift Vouchers have their defined date of expiry and terms which will be advised to you at the time of issuance.

 

9.1 – PRODUCT/SERVICES/FEATURE TRAINING/CONSULTING/COACHING VIA WEBINAR

Training/Consulting/Coaching Session is delivered via 1-on-1 Webinar or Group Webinars depending on License purchased. You will need Flash Enabled/Compatible Browser for Webinar Session.

You can request a Webinar Recording for an additional fee of US $79.00.  You must request the recording at the time of booking by mentioning it in the booking note. We maintain a record 1-on-1 webinars up to 7 Working Days, after which if a Purchase Request has not been submitted we reserve the right to delete or keep the Webinar for training and marketing purpose. All payments must be made in advance for booking to be confirmed.

You may use only one Discount Voucher with one order/ booking/ subscription unless otherwise agreed to, in a written contract. Booking is subject to availability and cancellations are subject to TOSUS.

10.1 – BOOKING & CANCELLATION

You are welcome to make as many bookings for various Value-Added Services, however you must book via our official Booking Page here. Cancellations must be at least 24 working hours prior to the booking date or as described at the time of service booking. In case of cancellations with shorter notice the fee charged will be forfeited.

11.1 – NON-REFUNDABLE SERVICES

Some of our Services are Non-Refundable and are not covered by our core-refund policy. You will be required to provide all relevant Access for our experts to be able to deliver Services. You will also need to make sure that any technical resource conflict highlighted by our experts must be addressed and removed that may be causing a hurdle in delivery of our service. Should you refuse to cooperate and deny take action on the technical/human resource conflict, Szebastian.com or its Growth Partners will not be responsible for delay and/or non-delivery of the service.

12.1 – NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any Szebsatian resources, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks of Szebstian.com or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.

12.1.1 – Use of Services

The Services may contain e-mail services, bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, photo albums, file cabinets and/or other message or communication facilities designed to enable you to communicate with others (each a “Communication Service” and collectively “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:

  • Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information.
  • Upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.
  • Use any material or information, including images or photographs, which are made available through the Services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.
  • Upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner.
  • Falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses.
  • Violate any applicable laws or regulations.
  • Create a false identity for the purpose of misleading others.
  • Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Services or other user or usage information or any portion thereof.
  • Szebastian.com has no obligation to monitor the Communication Services. However, Szebastian.com reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Szebastian.com reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.
  • Szebastian.com reserves the right at all times to disclose any information as Szebastian.com deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Szebastian.com’s sole discretion.
  • Always use caution when giving out any personally identifiable information about yourself or your children in any Communication Services. Szebastian.com does not control or endorse the content, messages or information found in any Communication Services and, therefore, Szebastian.com specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Services. Managers and hosts are not authorized Szebastian.com spokespersons, and their views do not necessarily reflect those of Szebastian.com.
  • Materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.

13.1 LINKS TO THIRD PARTY SITES

THE LINKS IN THIS AREA WILL LET YOU LEAVE SZEBASTIAN.COM’S SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF SZEBASTIAN.COM AND SZEBASTIAN.COM IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES. SZEBASTIAN.COM IS NOT RESPONSIBLE FOR WEBCASTING OR ANY OTHER FORM OF TRANSMISSION RECEIVED FROM ANY LINKED SITE. SZEBASTIAN.COM IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY SZEBASTIAN.COM OF THE SITE.

 

14.1 UNSOLICITED IDEA SUBMISSION POLICY

SZEBASTIAN.COM OR ANY OF ITS EMPLOYEES DO NOT ACCEPT OR CONSIDER UNSOLICITED IDEAS, INCLUDING IDEAS FOR NEW ADVERTISING CAMPAIGNS, NEW PROMOTIONS, NEW PRODUCTS OR TECHNOLOGIES, PROCESSES, MATERIALS, MARKETING PLANS OR NEW PRODUCT NAMES. PLEASE DO NOT SEND ANY ORIGINAL CREATIVE ARTWORK, SAMPLES, DEMOS, OR OTHER WORKS. THE SOLE PURPOSE OF THIS POLICY IS TO AVOID POTENTIAL MISUNDERSTANDINGS OR DISPUTES WHEN SZEBASTIAN.COM’S PRODUCTS OR MARKETING STRATEGIES MIGHT SEEM SIMILAR TO IDEAS SUBMITTED TO SZEBASTIAN.COM. SO, PLEASE DO NOT SEND YOUR UNSOLICITED IDEAS TO SZEBASTIAN.COM OR ANYONE AT SZEBASTIAN.COM. IF, DESPITE OUR REQUEST THAT YOU NOT SEND US YOUR IDEAS AND MATERIALS, YOU STILL SEND THEM, PLEASE UNDERSTAND THAT SZEBASTIAN.COM MAKES NO ASSURANCES THAT YOUR IDEAS AND MATERIALS WILL BE TREATED AS CONFIDENTIAL OR PROPRIETARY.

15. Terms of Alpha Offer

  1. The ‘Alpha Offer’ is only available for a limited time and is a one-time offer which will not be repeated ever again in the future.
  2. The Alpha Services bundled together are chosen by our experts to include the best features and benefits from a wide range of standard plans but may also include some customized benefits only made available for this offer and may not be available in any other standard services.
  3. The Alpha Services bundled together may exclude some features of our standard or high-end services. Some aspects of the services will be available for customization according to client needs to suit their industry and project. This customization is strictly at our discretion and we are not obliged to provide any features not expressly agreed upon and not listed in the Alpha Services bundle.
  4. Alpha Offer is only available to the NEW CLIENTS and not available to our existing or returning clientele.
  5. Alpha Offer is only valid upon full advance payment in US Dollars via PayPal. No other form of payment and/or payment arrangement is available on this offer.
  6. Various services in this bundle have their own SOL (Statute of Limit) and DOD (Duration of Delivery) and may vary from service to service.
  7. The entire service bundle will be delivered in and for maximum 45 days.
  8. The minimum delivery time required for any service is 10 Working days.
  9. You will be advised of various deliverables and deadlines within 3 working days of project commencement.
  10. We do require a variety of information from our valuable clients for various aspects of the project(s), at multiple stages and on regular basis. Clients are obliged to provide this information as per agreed timelines and minimum contribution necessary for a project to achieve its goals. Any delays due to non-availability or delays in the provision of this information, as required, may lead to delay in final delivery deadlines from our end and we will not be deemed responsible for the delays caused because of client-delays.
  11. Clients will need to share login information for various technical tools for us to perform our tasks diligently and efficiently. Some of these logins will remain shared until the SOL of the project(s). If a client changes these logins before the SOL completes, it can cause various aspects of the project to halt and our team will not be responsible for such halts and/or delays caused by login alterations from the end of the client.
  12. For various channels, our deputed experts of an assistant manager or higher level will require administrative privileges at all times during the project SOL.
  13. All login information must only be shared via our secure CEL-RQ system in a special ticket created by our Compliance Division for you. Do not email or share the information verbally or via any other mode. You will have access to a video tutorial on how to access our CEL-RQ from any device of your choice.
  14. This offer cannot be combined with any other offer, voucher or discount.
  15. Clients are required to attend First Consultation for a complete and clear understanding of the project. This consultation will be via a recorded Skype Call or 1 on 1 Webinar Meeting.
  16. The project will commence within 2 working days after the First Consultation and SOL will be applicable from the Commencement Date.
  17. This is a non-refundable offer, as we are already offering a whopping discount of US$10,296.00, we are in fact covering most of the actual costs and this minimum amount of US$999.00 is only to cover the various licensing & subscription fee required to execute your project.
  18. Credits: Any credits, rewards and payback points can only be redeemed at the end of the contract term. These will not be valid if the contract is cancelled or dishonored or even if a single payment is delayed.
  19. This offer is only available to One Project Per Person/Company. You may not delegate various individuals from the same company for multiple projects to take advantage of this offer.
  20. We reserve the right to deny this offer and service to anyone we perceive to be in violation of above terms and/or is a competitor and/or due to conflict of interest and/or any other grounds based on our ethical, legal and professional obligations. We will however never refuse to serve anyone because of their Race, Gender, Orientation, Religion, Region, Origin, Caste, Color, or any such form of discrimination. We are an Equal Opportunity brand and believe in serving all with equal love, honor, and diligence.
  21. All our services are covered by our Standard Terms of Services.

16. Important Terms About Service Packs, Bundled Services and Value Added Services

Important Info About Packaged Services

  1. Additional Consultation: Every ‘Service Pack’, ‘Service Bundle’ or ‘Value Added Service(s)’, hereon termed collectively as ‘Packaged Services’,  includes a fixed amount of Consultation Time as part of the package. If you need additional consultation time, you are required to pay applicable fee in advance at the time of booking a session via www.szebastian.com/appointment or www.dreamaniac.com/appointment or activelyburnz.com.au/appointment
  2. Elite B2B Support: This includes Response by Email within 24 hours, Video Conferencing, Audio Conferencing and Chat Services where available. Collaboration via OneDrive, OneNote, GoogleDrive, DropBox and similar services are part of Elite B2B Support. General Support does not include these services and Response time by Email is 3-5 working days. Response within 24 hours can be either the resolution you were looking for or an advise that process may take longer. Actual resolution/delivery time will be decided by the staff/division responding to you. Where necessary, our team/staff/divisions can announce a longer resolution time. A resolution may not always be what you are expecting but is the possible service and resolution we can offer within the ambit of our brand policy and the law.
  3. Payment Structure: All our Packaged Services require advance payments. In some cases you may be able to pay a fixed percentage in advance and remaining in equal installments within a defined period. In other cases, you may need to pay the entire fee in advance before project can commence. We do not work on PAYG (Pay As You Go) Model or Invoiced Payment System. In case of a missing or late payment or part payment below the amount structured in the payment plan you are liable to pay between 5 to 20% penalty as may be applicable. The penalty is defined for each project and is non-negotiable, non-refundable and cannot be waivered against any vouchers or other arrangements.
  4. Bonuses with Packaged Services: Many of our Packaged Services include bonuses which can change from time to time and we reserve the right to discontinue or withdraw bonus without any notice. If you do not wish to avail a bonus, that will not reduce the pricing of your subscription. Subscription Prices are mandated independent of bonuses. Similarly if we withdraw, discontinue or change any bonuses, that will neither impact nor reduce your subscription fee. You may not claim same bonus multiple times if they are part of a Bundled Package which includes same or similar bonus in Individual Service Packs. You are however given freedom to choose the highest available bonus in each package. You may not negotiate bonuses or pricing based on bonuses. It is entirely at the discretion of our brand to offer, modify or withdraw any bonuses without any notice.
  5. Consultation Recordings: Our experts can and will record any consultations provided for Quality, Training and Compliance reasons. For record keeping reasons, we may refuse a consultation should you refuse to be recorded. You can request a copy of the recording of any consultation and the price of recording will be estimated by the value of Business Information and Intellectual Property shared with you in the recording. Minimum Fee for a copy of recording begins with $999 per hour and can be priced at a higher fee depending on the Intellectual Content and Business Information shared.
  6. Kolbe Assessment: This assessment is carried out by our Affiliate, Red Carpet CEO Consulting, and hence we will need to share your information with them. By signing up any Packaged Services that include mention of Kolbe Assessment, you agree to share your information with our affiliate as necessary. Our affiliate may contact you as well for providing the relevant services as part of the Packaged Services.
  7. Refund: All our consultations and packaged services are non-refundable due to the nature of efforts required in delivering projects. A lot of our work happens behind the scenes including and not limited to Strategy Meetings, Design Meetings, Production Meetings, Compliance Meetings, Finance Meetings and more. These meetings are held within our teams in direct relation to your project and hence the time, effort and resources consumed must be paid for, and hence no refund is applicable. Should you proceed a refund process with payment gateway, we reserve the right to take a legal action for a breach of contract and damage to the reputation of our brand. Branding services are a great example of this – while the actual tangible/visible deliverables may be a certain amount, the amount of work that goes behind the scenes cannot be discounted or discredited based on the number of units or parts of services you consider visible delivery.
  8. Web Design Services: One Page means One Screen Scroll of a website. Hence, for example in Web Starter Plan, Home + 4 Pages means, 1 Screen Scroll of Home Page + 4 More Screen Scroll of other page content. We are usually generous and provide more but are not liable to should we decided to stick to exact delivery as assured.
  9. Creative Silver Pack: This includes up to 10 High Definition Graphics from our Graphic Stock + up to 2 Designed Graphics that may be necessary for your branding. This does not include a Logo or Branded Merchandise.
  10. Creative Gold Pack: This includes up to 20 High Definition Graphics from our Graphic Stock + up to 4 Designed Graphics that may be necessary for your branding. This does not include a Logo or Branded Merchandize.
  11. Creative Diamond Pack: This includes up to 30 High Definition Graphics from our Graphic Stock + up to 6 Designed Graphics that may be necessary for your branding. This does not include a Logo or Branded Merchandize.
  12. Additional Creatives: Should your project require additional creatives in terms of Stock Graphics or Designed Graphic, you will need to purchase one of our Value Added Services.
  13. Revisions and Versions: We will provide you up to 2 revisions for any design as part of our standard Packaged Services. Should you need additional revisions or variations or versions, you will need to buy a relevant Value Added Service pack. Our Design Expert will have the final say in advising what is and is not a revision, version or variation. We do not define our Revision, Version, Variation Process by every client’s perception.
  14. Premium Design Service: Should you prefer to have every single design custom designed for you, you will need to upgrade to one of the Value Added Services for Premium Design. For example, if you have chosen a Social Media template, we will use the finalized template to create regular designs with our intelligence and experience. If you need every single post to be designed in consultation with you, you are required to upgrade to relevant Value Added Services. Our Design Expert will have the final say in advising what is and is not a revision, version or variation. We do not define our Revision, Version, Variation Process by every client’s perception.
  15. Online Booking: We do provide Online Booking option in every web-design package, however should you choose to not avail the service, it will not reduce or impact the package price. The installation, configuration and activation of this service will also depend on your website platform compatibility with our plugins. We do not and cannot technically guarantee that all platforms and themes will be compatible and in case of non-compatibility we simply cannot include this feature. Should you have your own Booking Feature plugin, we can attempt to install and activate it for you but we do not guarantee successful implementation and we will not be responsible for any negative impact on your website for installation of a third party plugin that we have not tested, tried or included from our end. Our effort to install it for you will be purely on our Extra Mile Effort basis.
  16. Hosting & Email Pack: We provide basic hosting and email pack with all web design services. If you have your own hosting and email provider that is fine, however we may need access to your hosting and email servers during design process. You may also need to spend time with us and collaborate with us in liaising with your hosting and mail service provider for technical reasons. Whether or not you utilize our hosting, does not change the package price. Any issues caused because of your original hosting or a past provider is your own liability and we will not be accountable for that. In case of any crashes and errors due to your hosting or past provider are entirely your responsibility and liability. In fact, if our servers, resources or time are impacted because of your hosting or past provider, we can and will claim compensations from you for the same.
  17. Annual Maintenance: All our web design packages come with default Annual Maintenance if purchased at full price. In case of discounted pricing we reserve the right to reduce or limit the amount of time for maintenance of your project. Annual Maintenance does not include content or design updates. For Content or Design updates you need to pay as applicable at each instance. Annual Maintenance includes only following services –
  18. Plugin Updates
    1. Theme Updates
    2. Platform Updates
    3. None of above updates are defined as or include web design or content updates as already explained
  19. Digital Marketing Packages: These packages include some monthly benefit in annual contracts however, each package has a highest available unit of each service portion. Once you reach the highest number the monthly benefits will cease. You can choose to exhaust all benefits in consecutive months or spread them out throughout the year. Should you not use all benefits by the end of the year, there are no refunds, partial or otherwise. The resources used to maintain these services are used throughout the year and your decision to not use entire resources does not change the cost and pricing and does not invoke any refund eligibility.
  20. Other Value Added Services: All value added services have some minimum benefits and have a starting pricing. Actual pricing will be shared with you once we understand the needs of your project. All value added services are non-refundable.
  21. Elite Content in Social Media: We will work with you to create original content that represents you. You will be provided with template production sheets to provide your own quotes, paragraphs, write-ups to share on social media which will go along with the designated visual collateral. This will also include an Elite Campaign and Growth Report for full paying subscribers. Reduced-Custom plans may not include all the features. Should you pay Annually, you will be eligible for 25% discount on the packaged pricing. You will also be eligible for 30% discount on Value Added Service if you are a full-paying subscriber. Full-Paying implies a subscriber who has not available of any discounts, waivers, vouchers, coupons or deduction in actual public pricing at any time of the project. Please refer to Design obligations, benefits, and constraints as listed in point 13, 14 and 21. All other terms of our comprehensive service terms will remain applicable as well.
  22. Special Pricing and Constraints: If for any reason you have been given an extraordinarily discounted pricing, due to Affiliation, or any other circumstances, your package will be customized to include relevant benefits but will come with certain limits and alterations compared to the original public packages. We will also reserve the right to withdraw the special pricing should the work required is more than expected and it is no more feasible to continue the special pricing. Special Pricing Contracts will be honored within reason. You may not expect Public Pricing Services and Features in these packages created especially for you under special circumstances as deemed by our experts or discounting authority within the brand.
  23. Payment Discontinuation: Should you discontinue payment for a contracted package, we will cease all services, including the once already paid for, but are part of a package. You will need to first clear all outstanding dues, including penalties (5% of total contract or $499 whichever is higher), reactivation charges ($199 fixed amount) , reorganization of One-Time Setup (that attracts a minimum fee for $359) and any other expenses that may be incurred in the process. In such a condition, you will forego all discounts and can only re-subscribe on full-fee basis and will have a new contract term of One Year.
  24. Mode of Payment: At this stage, we only accept payments by Paypal (Globally) and via PayPal, Auo-Debit and Post-Dated Banker’s Check for entire term within Australia, India, Sri Lanka. All payments must be paid via a confirmed subscription. We do not accept PAYG Payments in accordance to our Compliance Policy and within the ambit of Taxation Laws.
  25. Refunds because of change of mind: Should you change your mind after entering into a contract without giving us sufficient opportunity to assist, troubleshoot and resolve any issues, technical or otherwise, you will not be eligible for  refund. Any Advance amounts are non-refundable once the project has commenced. Commencement may be partial or all services, that does not change the fact that project has commenced. If you request a refund before the project work has commenced, we will deduct 15% Administrative Fee and refund if approved by the Project Manager and Compliance. Refund will be subject to review by our experts and if they have done any preparation work, the actual refund may attract additional administrative fee over and above 15%.
  26. Credits: Any credits, rewards and payback points can only be redeemed at the end of the contract term. These will not be valid if the contract is cancelled or dishonored or even if a single payment is delayed.
  27. Other Services Terms will apply wherever required by law as and when imposed by the government where our Operational Offices are registered.
  28. These Terms are non-negotiable.

17. Important Info & Terms of Booking Appointments & Consultations

Important Info About Booking Appointments and Consultations

  1. Consultation Sessions/Services are recorded for Project Record, Quality Assurance and Training Purpose.
  2. Recordings are only available to authorized personnel. Recording can only be released at a cost and upon signing a non-compete and confidentiality disclaimer or upon a legal order from a relevant court of law.
  3. Consultation Sessions/Services will be conducted via zoom. Zoom allows you to call in from various modes including a phone number local to your region.
  4. These sessions/services may be Audio only, or Audio and Video, Typed only, or a Combination of one or more, depending on the nature of the consultation and project requirements.
  5. All Consultation Sessions/Services are Pre-Paid. You can pay via PayPal, Gift Voucher or Discount Voucher.
  6. All Consultation Session fee are non-refundable. You are paying for the time and knowledge of our experts. Consultations are not covered by any refund obligations. Should you invoke PayPal refund option despite agreeing to these terms, Szebastian.com reserves the right to pursue appropriate remedial action for maintaining the integrity of this agreement.
  7. You can request a copy of the recording by requesting the InfluenCEL Expert at the start of your session. Each Recording Copy is delivered at a minimum fee of $999 + GST and may cost more depending on the content included in the recording. Recording will be made available within 7 working days of your payment.
  8. At times, recording may not be available due to Technical reasons, in such case you will be refunded the Recording Copy Fee minus the $199 administration charges toward search. Szebastian.com (and subsidiary projects) are under no obligation to furnish the copy of recordings.
  9. Only booked and approved parties may attend the session. Any additional attendee may be refused presence in the session or an Instant Approval Fee of $459.00 per attendee may be sought before commencing the session.
  10. You may use only one Discount Voucher per Consultation Session.
  11. Booking Availability and Cancellations are subject to Service Terms.
  12. These Terms are non-negotiable.

All Prices are in US Dollars.  Secure Payment via PayPal. GST is applicable Extra. eBooks, Guides, Whitepaper managed under copyright. Terms of Service Apply. 

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